Use this when: You want to capture what you are seeing — usually to attach to a ticket, which is the single most helpful thing you can do for us.
Steps
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Do this |
What should happen |
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1. Press Windows key + Shift + S. |
The screen dims and a small toolbar appears at the top. |
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2. Choose rectangle, window, or full-screen, then drag or click. |
The capture goes to the clipboard, and a preview appears bottom-right. |
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3. Click that preview to open Snipping Tool if you want to crop or annotate. |
You can mark up the error and save it. |
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4. Paste straight into the ticket, an email, or a chat with Ctrl+V. |
No need to save a file first. |
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5. Before attaching, check the shot for anything confidential — client data, other people’s information, open messages. |
Crop it out first. |
If that did not work
Windows+Shift+S does nothing. Press PrtScn instead (it copies the whole screen), or open Snipping Tool from Start.
You need to capture a menu that closes when you press keys. Open Snipping Tool and use its delay timer.
The capture saved somewhere you cannot find. Screenshots taken with PrtScn go to the clipboard; those from Snipping Tool save where you choose. Check the Pictures > Screenshots folder.
Log a ticket
LOW — Standard — No ticket needed — this is self-service. Just include the screenshot in whichever ticket you are logging.