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Laptop Running Slowly
Use this when: Everything is sluggish — apps take an age to open, typing lags, the machine feels bogged down. Steps Do this What should happen 1. Restart (not Shut Down), then use it normally for ten minutes. Resolves most slowness. Do not skip it. ...
Laptop Not Charging
Use this when: It is plugged in, but the battery is not going up, or Windows says “plugged in, not charging”. Steps Do this What should happen 1. Check the charger brick and cable for damage — fraying, scorching, bent pins, a burning smell. If you ...
Laptop Not Connecting to Wi-Fi and experiencing Bluetooth issues
Use this when: No internet, and the Wi-Fi icon shows disconnected, an exclamation mark, a globe, or is missing. Steps Do this What should happen 1. Check whether anyone near you has internet. If nobody does, it is the network, not your laptop. 2. ...
Camera Not Working
Use this when: Your camera shows black, or an app says it cannot find a camera. Steps Do this What should happen 1. Check for a privacy shutter or sticker over the lens, and any camera-disable key on the keyboard. Many Dell laptops have a physical ...
Sound or Microphone Not Working
Use this when: Nobody can hear you, you cannot hear anything, or both. Steps Do this What should happen 1. Check the obvious mutes: the app’s mute button, any physical mute on your headset, and the volume in the system tray. There are usually two or ...